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 Email:  Customer Service

1) What are your Policies?
2) When is my " Charge Card charged "?
3) Error Code Appears at Checkout
4) How do I Track my Shipment?
5) How do I get "Customer Coupon Codes"? 
6) Can I keep my "Shopping Cart" for later?  YES
8) Do you offer "Gift Wrapping"?   NO

Q: What are your Policies?

      A: Privacy and Security, Return Policy, Shipping Rates, Sales Taxes and more can be found in our Store Policies.   [Back to Top]

Q: When is my " Charge Card charged "?
      A: Anything custom ordered is always charged to a charge card at the time of transaction. Airfares, Hotels, Wedding Cakes. Each Crystal item is made to your specifications. Yes, your charge card is charged at time of purchase.   [Back to Top]

Q: Error Code Appears at Checkout
     A:  If you are trying to check out and you receive an error message, 99% of the time, it is problem with how the data was entered. The most common mistake is not using the right expiration date of the charge card or Security Code. Try the following steps.

  • Recheck Expiration Date
  • Recheck Security Code
  • You should also review --- Your Name, Address, City, State, and Zip, must be the same as the information on the Charge Card.

If you still receive an error message, Here is a link to more Error Codes, or Contact us by Phone or Email at Customer Service.   [Back to Top

Q: How do I Track my Shipment?
     A:  Upon shipping, JCBling sends you an email with the Tracking Number ( Issued by the Carrier ) notifying you that your product is being shipped. Enter your tracking number supplied by JCBling email at or   [Back to Top]

Q: How do I get "Customer Coupon Codes"?
    A:   Customer promotion codes, allow our customers who enter the correct code (supplied by to receive a predefined discount off the entire order. During Step 2 of the Checkout process, you will see a Box Labeled " "Enter Code."  Click on the link (Click Here to View Promo Codes and Discounts) To receive the latest Discounts or Promotional codes.   [Back to Top]

Q: How do I see my "Account History"?
      A: Your Account History includes all of your shopping information including: Invoice Dates, activity (credit, sale), Invoice Numbers, Confirmation Numbers,  Invoice Totals and status (ordered, shipped, etc.).   " View your Account History ".   [Back to Top]

Q: Can I keep my "Shopping Cart" for later?
      A: Yes! Either Register or Sign in to your existing account. When you go to your Shopping Cart, the followings become available, " Save Cart | Select Cart | Empty Cart".   [Back to Top]

Q: Do you offer "Gift Wrapping"?
     A:  Only during Special Holidays. This allows the customer to send items purchased as gifts. You will be prompted for a separate ship-to address and a personal message to be included with the gift when checking out. If you have a special request, Contact Us.   [Back to Top]

Q: Can I order Reading Glasses in a Different Strength other than shown?  
     A:  No! The Drop Down menu on each product specifies the only strength available for that style. Reading glasses are available in common strengths of 150, 200, & 250. Here are some additional links to help you find the Reading Glasses just right for you. Reading Glasses by Strength: 100,   125,   150,   175,   200,   225,   250,   275,  300,   325,   350.   [Back to Top]

Q: How Do I Clean my items?                  

      A: Since each item is custom made and every crystal is hand placed, use a soft dry cloth and gently wipe. Never submerge in water, Its that simple!. I always put my glasses back in their case when not in use.  I have found this protects the crystals and the lenses.   [Back to Top